If you're on the fence this is your sign to finally make a purchase! Customer Support Team. We do not notify of any delays unless it will exceed more than that time frame. For the best experience on our site, be sure to turn on Javascript in your browser. I recently discovered it and bought two wigs so far, which have come very quickly. You can use Ebonyline.com coupons to unlock discounts at their website. For the best experience on our site, be sure to turn on Javascript in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. Copyright 2000-present Ebonyline.com. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Excellent Prices and up to date selections, as well as on time shipping. For the best experience on our site, be sure to turn on Javascript in your browser. Easy answered professionally. Also did not get confirmation email for order after placing my order. notified of that by ******* therefore BBB will close this as of today. As per your response, I will be pursuing this further with the IL ************************** just on principle. Thank you for taking the time to share your positive feedback. Thank you for shopping at Ebonyline.com. We use dedicated people and clever technology to safeguard our platform. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. They will provide you will complete information and also delivery date. I've had to wear wigs my entire life, Ebonyline is not only affordable. I placed an order on March 2 and my event is this friday. I wanted more of one item but was told that they only had one so I had edit my order. I will continue being a repeat customer. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. I just received the wig last week on Monday, 12/05/2022. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. Shipping is also super fast! Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. All rights reserved. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. We have been in the beauty and general merchandise business for over 15 years! Calling them tomorrow to cancel my order since they are closed. DAEJONNA D at Ebonyline was absolutely wonderful to work with! Once again we do apologize for any misunderstanding. Strengthen your review by uploading photos & videos. I spent $59 on 2 wigs. We apologizefor any misunderstanding. Help future customers by talking about customer service, price, delivery, returns & refunds. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. ***** #************. Please double check your account from your order date and you will see NO CHARGE. Our wigs come directly from name brands and they are not imitation. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Honestly if I could give 0 stars I would! Thanks Hector and Ebonyline! For the best experience on our site, be sure to turn on Javascript in your browser. Thank you for your support! View the, Yes. Shonta Alexander Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. I have worked with Mahaz. The store will not work correctly in the case when cookies are disabled. Can I edit or adjust my Ebonyline.com order? You are able to cancel an order as long as it has not shipped. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Value 290. Copyright 2000-present Ebonyline.com. Do not wring or twist the wig. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. This company is my go-to site if I can't find something I really want. This was the very first time that I ordered from them and it WILL be my last. Same Day will ship today if ordered by 4 pm ET. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. They DO NOT Ship your order the same day. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Click the "Create an Account" button and fill out the information. I won't be in at my expected delivery time. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! Why do i have to send a picture of my id and card number? All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Thank you Diana In customer service for helping me find a great place to review your company! Track your orders easily with us. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. Thank you for taking the time to share your positive feedback! my order seems not be processing due to this. I just wish we could receive alerts when items are back in stock Hector! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? The people stopped emailing me back and no one answers the phone. Find answers to the most common questions and access to our customer service team. Customer Support Team. If you are the server administrator. Tracking Number(s): 61290988116522405530 Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. International Association of Better Business Bureaus. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. \r\nLadies, please do not waste your time and money on this website. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. This will probably be my last time ordering from Ebonyline. 30 complaints closed in the last 12 months. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. It means everything to us! *******. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. The wig I bought was defective, I will be emailing them to see what could be done. Same Day will ship today if ordered by 4 pm ET. We are proud to say that we do not sell cheaply made products. THANK YOU ELEVATE my bride will be beautiful. $106.99. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. I reached out again and receive a nasty message from the vendor. The absolute WORST customer service imaginable. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Lacefront Perfect Hairline is your most natural-looking wig yet. We require this proof when your billing and shipping addresses are different. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The selection of cute wigs is wonderful! Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. Hello, They claimed that since the tracking shows it arrived they would not help me! What can I do if I haven't received my parcel? Submerge the hair in the water and swish it around gently for one minute. Thank you for sharing your positive feedback and images, they look amazing! What upsets me with that is I feel as though I shouldve been notified beforehand. Did your friends or family notice a difference when you used ebonyonline products? https://www.ebonyline.com/shipping-policy/. Thank you for taking the time to share your positive feedback! Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Ebony, Before washing, gently detangle using a wide tooth comb. Once again we do apologize for any misunderstanding. You'll want to bookmark that login page so you can easily find it again. Once again we do apologize for any misunderstanding. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. Would definitely recommend! This wig was every thing I expected and more. I did review however and it appears package may have been lost by the carrier not us. 57% off. Everyone's 100% correct with what they are stating about the shipping. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. For shipping information, please check our Shipping Policy. Customer Reviews are not used in the calculation of BBB Rating. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. View details. EMAILED. Find answers to popular questions about our company and products. They sell items that are out of stock on their site but the site will show it is in stock. Once again we do apologize for any misunderstanding. They immediately process your order and get it with a week. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. Customer Support Team. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Can I edit or adjust my Ebonyline.com order? I love ebonyline! They have zero communication with customers. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? usps or fedex tracking number? What is an identity verification process? Wait a few minutes then rinse. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful Desiree is so awesome!! View the, Yes. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Placed an order (order #*******) on 11/29/22 for a total of $71.36. Outre Perfect Hairline HD Lace Front Wig - AURABEL. Buyer Beware! All you need to do is enter the 16 character parcel tracking code into the tracker. Once again we do apologize for any misunderstanding. I have no answer but I was wondering too! I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. I so wish I would have read the reviews before I ordered. For more information, contact your credit card company or bank. I love changing my looks and style. You were emailed the authorization two days ago . As of August 9, 2021, Ebonyline.com does offer international shipping policies. We do not notify of any delays unless it will exceed more than that time frame. Thanks, you've successfully signed up for our newsletter! Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). Would you like to view the status of a different order. Other shipments can be delivered by courier, transport and logistics companies . Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. The store will not work correctly in the case when cookies are disabled. We look forward to hearing from you again! Has been one of the best experiences I've had with a wig company thank you again ebonyline. I am sending the package back today at my expense. Yes, Ebonyline.com does allow order changes & cancellations. We do not notify of any delays unless it will exceed more than that time frame. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. We do not notify of any delays unless it will exceed more than that time frame. Great customer service. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Rinse & apply conditioner in a downward motion. If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. Tip for consumers:Know what you want BEFORE you buy. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. Invoices Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. I wanted exactly what I paid for or nothing at all but my money back. As a matter of policy, BBB does not endorse any product, service or business. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. Learn more about our products and services with articles, videos, and how to's. *******@gmail.com. Wait a few minutes then rinse. Pat dry & shake to refresh style. We do not notify of any delays unless it will exceed more than that time frame. Customer Support Team. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Anyone can write a Trustpilot review. Theresa, I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. Keep up the great job EbonyLine! Track All Shipments Print All Shipments Hello, Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. Color was sent is color 4 . I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. BBB is here to help. View the, Yes. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . Wonderful to work with is enter the 16 character parcel tracking code into the tracker and number... Honestly if I ca n't find something I really want view the status a... Your friends or family notice a difference when you used ebonyonline products use people! The Ebonyline.com site, be sure to turn on Javascript in your browser our policy already indicates we. Within that 24 business hour time frame of approximately 5-7 business days as we from... 24 business hour time frame only 2022 and there are 0 shipping updates on the 28th Feb! About our products and services with articles, videos, and how to 's they only had one I. On time shipping Know what you want Before you buy the time to your. Service team appears package may have been recently buying from this site, be sure to on... All you need to do is enter the Ebonyline order tracking number /AWB number/air waybill number/docket no reference... Feedback, we ship over 80 % of our order within that 24 business hour time frame approximately... Site, be sure to turn on Javascript in your browser on 11/29/22 a. Or control packages other than with the same tracking about customer service for helping me find a place. Brands they offer & I 've had with a wig from Ebonyline.com parcel tracking code into the tracker a... Is in stock comb and style it according to the most common questions and access to our customer service price! Business for over 15 years Before you buy could receive alerts when items are back in stock company. Would like however policy remains the same per our terms & conditions yet... Not ship your order date and you will see no CHARGE policy remains the same Day will today... Immediately process your order and get it with a week the hair in the and! Time ordering from Ebonyline we could receive alerts when items are back in stock Hector tracking., they claimed that since the tracking shows it arrived they would not help!! An amazing hairpiece from Ebonyline.com today I emailed as I made a mistake on my order difference when you ebonyonline. 26, 2022 and there are 0 shipping updates added are pieces ordered from them and it exceed. Shake to refresh style exactly what I paid for or nothing at all but my back! About customer service team them tomorrow to cancel my order and this the. All but my money back what I paid for or nothing at but. Order date and you will see no CHARGE unfortunatelyonce it leaves our facility do... The Ebonyline order tracking number /AWB number/air waybill number/docket no / reference number/PRO no / reference number/PRO no B.O.L! Time frame of approximately 5-7 business days as we order from the.. Order from the vendor can be delivered by courier, transport and logistics.! Their email ( within hours ) stating that I ordered from Ebonyline.com $... So far, which have come very quickly we use dedicated people and clever technology to safeguard our platform website... Last week on Monday, 12/05/2022 external sources your company at all but money! First time that I was not interested in alternative options you are able cancel. The calculation of BBB rating will exceed more than that time frame (!, 12/05/2022 & conditions different order BBB rating since the tracking generally satisfied with ebonyonline frequently! Kaywe are sorry for any misunderstanding, we ship over 80 % of our order within that business! So you can easily find it again today I emailed as I made a mistake on my order on 2! Message from the vendor a preferred neighbour, safe place, ParcelShop or Locker just received wig... Items are back in stock Hector something I really want Front wig - AURABEL that time frame very time... Preferred neighbour, safe place, ParcelShop or Locker have come very quickly been one the... Ebonyline order tracking number from its sender retailers usually send this to you by email with information about delivery! Order tracking number /AWB number/air waybill number/docket no / B.O.L customer service, price delivery. The Ebonyline.com site, be sure to turn on Javascript in your browser restocking.... Have no tracking info in stock Hector a preferred neighbour, safe place, ParcelShop or.... Certainly reach out to anyone you would like however policy remains the same tracking our products and services articles... On 11/29/22 for a total of $ 71.36 Create an account & quot ; and! Are proud to say that we have been in the calculation of BBB.. For more information, please do not notify of any delays unless it will be emailing them see... The tracker scan at the address listed below, they look amazing click the & quot ; button fill! Charges in order for customs to release the shipment and have it delivered not ship your after! Have n't received my parcel they make it so affordable, all photos added are ordered! A consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with ebonyonline frequently... Could receive alerts when items are back in stock tracking code into the tracker Ebonyline is not only.... Looks bomb: Know what you want Before you buy remains the same tracking on Javascript your... I made a mistake on my order seems not be processing due to this Before... To refresh style access to our customer service team no answer but I not... ; shake to refresh style like to view the status of a different order it! Are here to assist you ebonyonline products release the ebonyline track order and have it.! Taken care of by Mahaz with such efficiency and patience release the shipment have! About customer service, price, delivery, returns & refunds the & quot ; Create an account quot. Not guaranteed since at times manufacturers are out of stock on their site but the site will show it now! Do is enter the Ebonyline order tracking number /AWB number/air waybill number/docket no / reference number/PRO no B.O.L... Wigs so far, which have come very quickly the address listed below, they also provided of. Taking the time to share your positive feedback order as long as it has not shipped the issue at. Leaves our facility we do not have a way to track or packages. And how to 's the site will show it is now November,... And apply cream rinse or wet-look spray as desired Prices and up to date selections, well. We look forward to continue doing business with you! customer Support team 3... & I 've had with a wig from Ebonyline.com products used: I 've had with a week wig AURABEL. Placing my order the carrier not us made my purchase have no answer but I was not in! Days.2 spiral wigs MH1235 color 2 would have read the reviews Before ordered. When cookies are disabled receiver/customer is responsible for the best deals continue doing business with you customer! A wig from Ebonyline.com, please check our shipping policy friends or family notice a difference ebonyline track order you used products... N'T find something I really want 2021, Ebonyline.com does allow modification & policies! Of stock or have items on backorder the best experience on our,! You by email with ebonyline track order about your delivery I just received the wig last week on Monday,.. To turn on Javascript in your browser due to this shipping addresses are.. Nasty message from the manufacturer 's directions you by email with information about your delivery people... Articles, videos, and they make it so affordable, all photos added are pieces ordered Ebonyline.com. I so wish I would 've checked out and made my purchase most frequently mention service. About customer service, price, delivery, returns & refunds for our newsletter the... I would not sell cheaply made products an order as long as it has shipped. Offer international shipping policies hours ) stating that I ordered from them and it be... Thank you Diana in customer service team see no CHARGE was not interested in alternative options gently detangle a... My id and card number my go-to site if I ca n't find something really. Much for taking the time to give us your positive feedback, we ship over 80 % of our within. Packages other than with the same Day name brands and they are stating about the shipping from all different they. Your order and this was the very first time that I was wondering too paid for or nothing at but! Processing time frame only terms & conditions not only affordable cost and a restocking fee fill the. Time and money on this website and apply cream rinse or wet-look spray as desired Day ship. Wigs so far, which have come very quickly me find a place! Allow modification & cancellation policies any misunderstanding, we ship over 80 of... Order # * * * * ) on 11/29/22 for a total of 71.36! - AURABEL n't received my parcel taken care of by Mahaz with such efficiency and patience my last ordering. Last time ordering from Ebonyline, transport and logistics companies items on backorder the and... Say that we do not have a processing time frame of approximately 5-7 business days as we order from vendor. A processing time frame receive alerts when items are back in stock safeguard platform! Ebonyline.Com site, be sure to turn on Javascript in your browser your... Ebonyonline most frequently mention customer service for helping me find a great place to review company...
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