A wizard will open to be Your BT Hub has detected a problem with your Internet connection. BT Hub Lights Guide. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. The "Ready" light: This should be on 24/7. And if the problems cant be fixedheres Wait a couple of minutes for the Power light to glow blue. The Hub is attempting to connect to a device via WPS. CloudFlare DNS is free, fast and seems to respect privacy. Which router, BrightBox 1 or 2 or . Give it a couple of minutes and try again. Re: Blue light but no wifi or internet connection. Your internet woes might be caused by some bad wiring in an extension cable or something else. Is this for ADSL BB or Fibre? The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. It is odd the hub blue light is on? This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. The light will turn steady blue when your Hub is ready. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If this doesn't fix it call 0800 111 4567. If you dont know where it is, its typically where your broadband cable comes into your house. Tech Advisor helps you find your tech sweet spot. If you try to use them together, your broadband won't work. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Turn it off and on then try again. Under the Home tab check it shows as connected in the My Services section. Please wait for the hub to sync - this usually takes about four minutes. Give it a minute or two to connect. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Not a very joined up response but some of the staff were very nice to deal with. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. The PC / wireless printer work fine via the hub wifi network. Is your BT broadband playing up? There may be a problem with your computer and/or its connection to the Hub. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? This really can help. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Broadband light is flashing orange then pink/purple. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Power light is blue, but you can't connect to the internet. I'm not in the office at the moment so I can't check your account. This will tell us at which stage EE have got to. Check you're connected with the correct username in the Hub manager. Have you received an email advising that your fibre broadband's gone live? 23h09, on Take a look at our suggestions below. It was definitely the internet it was referring to as it said we should now be able to connect. So, grab another device and see if the issues are the same on that. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Turn your Hub on and off using the power button and wait a moment. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. If it's flashing red, you didn't connect. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. It will save time if you can try these first before calling us. Turn it off and then on and try again. If you get stuck, see your hub's set up guide. This will usually be orange, matching the colour shown by the light on the front of the hub. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. I have connected to master socket but this makes no difference. I called Plusnet to chase and was able to rest the password and get it back up and running. on I would just report a line fault / do a line test and report it as a phone line fault. Your Hub is connecting to another wireless device using WPS. Step 4: Scroll down until you see the section called Configure DNS. 30-05-2020 Flashing purple means the hub isn't connected to the internet. When you first plug in your hub, the lights will appear in this order. A red light means there is a problem somewhere. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . 30-05-2020 Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Turn it off and back on again. As an aside I rang connections PM today. This is a white box that connects to your BT Hub. On Monday no lights on the Openreach modem were on. Re: Light on router is blue but no internet connection! Broadband needs a working phone line. If it's flashing red, it didn't connect - give it a couple of minutes and try again. If it does, restarting your phone, tablet or other Wi-Fi devices might help. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Does it announce your correct no. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. If it stays green, turn your Hub off and on again. Any joy? Jim has been testing and reviewing products for over 20 years. Click on your model of Hub to find out what the lights mean. The Hub was fine / everything in the house was fine - it was a line fault. Try switching your device off and on. 12h26. You can check for network problems by selecting "Check service status" on the app home screen. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. you can contact customer service for help troubleshooting your specific issue. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Checking our supplier records, just out of interest is your activation date today? If it's still not working contact BT. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. My workaround has been to manually enter DNS settings on each device. - edited I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. 13h59. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Could you follow the steps that @XRaySpeX posted and let us know what happens. The Hub is working but isn't connected to the internet. Your device can't connect to the mobile network. weststreet78. I have connected to master socket but this makes no difference. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? It's a possibility that the text was just referring to your home phone activation. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? BT website is still showing a fault which is odd as nothing is being worked onas far as I know. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Open a new web browser window and follow the on-screen help wizard to get connected. Many connections problems can be resolved by turning your BT Hub off and on. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Web. 01-06-2020 I take it you've replaced the SETUP part with your account username? Thanks also to all people here who tried to help / good the check all the bases. If it's your broadband activation day, it can take until midnight for this to happen. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 13-06-2020 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Check the black cable with the grey connectors on the end is plugged into . Restart your device, and if the light is still red, contact us. 23h08. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. We're usually less busy between 12 and 6.30pm. The default setting is to merge the two together so you see only one network name. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. If everything has been entered correctly you should be able to access the internet. You can switch it back on again via the Hub Manager. If I hotspot from a phone I can get internet on all devices. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Make sure your Mini Hub is turned on and charged up or plugged in. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Once you have done this press connect. Has your broadband been activated? on Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. The Smart hub should just need connecting staight into the wall socket. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Dont have a different device to try? The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Check all of your cables are plugged in correctly. Check your cables. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Choose Status in the top-left corner of the home page. EE Limited. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. on When you purchase through links in our articles, we may earn a small commission. Broadband light is blue, but I can't connect to the internet. Orange light. 30-05-2020 If you need to disable this, follow these steps in reverse. You can also check for any problems in the local area by using Service Status. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. My router has a blue light but can't get any internet on pc or mobile. if BT is down in the local area. Open your web browser and visit http://btbusinesshub.home/. (Instructions for an Android device are here.). When you first plug in your hub, it'll take about four minutes to synchronise. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Why would smart setup have been an issue with the old hub which had been working for a couple of years? I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? You'll be able to book an engineer appointment if the problem cannot be fixed online. Use the Power button to turn your Hub off and on again. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If so, then you're (temporarily) sorted. Full Fibre connection If this doesn't fix your issue, please contact us. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Don't worry, this is normal, and things should settle down after the ten days. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The power light will stay orange after start up has finished and the broadband light will remain on. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Second, check that you havent got a You should also check for other lights on the BT Home Hub's display. Purple: The Super Hub is in modem mode. Here is the info - thanks for any help on this everyone. A steady blue means that the Hub is connected to your broadband. how to cancel BT Broadbandand find the I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. A blue light means the hub is working fine. There might be a temporary problem with the network that is affecting every broadband connection in your area. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If you need extra support watch the video below. Can you post your router stats and we'll take a look? Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Smart setup is shown in the picture you posted in message 5, click to disable. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Trying to work out your BT hub orange light from your BT hub green light? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. The light will turn steady blue when your Hub is ready. There's a problem connecting to the internet. I am sure this is a upstream issue / not local to me. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. The Hub is working but isn't connected to the internet - this takes about two minutes. 31-05-2020 Try a few different spots around your house to find the best 4G signal. Check you can make a phone call and that there's no noise on the line. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Your device is not paired to your hub. 16h24. We steer you to products you'll love and show you how to get the most out of them. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Just plug your Smart Hub into your master phone socket. If you're not set to power mode, there's a problem with your internet. Fibre customers might have an Openreach modem installed. 30-05-2020 Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If this doesn't work check the status of the lights (see below). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We'd like to help so please get in touch. No light means that it's connected successfully. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. 16h28. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. I don't know what the 01733 fault was or when is started. Your device is connecting to the mobile network. 17h47. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? . Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Press and release your Hub's restart button. Yes I have. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Where you push a pin or paperclip into the reset hole at the back until the light turns green? 22h06. on (No power button? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. His main beats include VPN services and antivirus. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. 22h19. Go to http://192.168.1.254/ in your web browser. Hub is connected to broadband but can't connect to the Internet. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". One way to check this is by connecting your Hub to your test socket. Make sure your Smart Hub is on and attached to your Hybrid Connect device. When you first plug in your hub, the hub will take about four minutes to synchronize. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. The pink light has other reasons for flashing. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. 11:33 PM. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. The power is off, or you've turned the lights off. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's still red, try resetting the Hub's default settings using the reset button. 11:33 PM If you think I helped please feel free to hit the "Thumbs Up" button below. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If you are still experiencing issues there are a few things that you can do to try and fix the problem. Step 2: Click on Wi-Fi. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. You'll be able to book an engineer appointment if the problem cannot be fixed online. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). - also how do I switch it off? 2022 Now for PAIRING, Open G Hub Application, go . Your Mini Hub is designed to conserve power whenever possible. Need to know more about your BT hub lights in general? This can take up until midnight on the day we switch your broadband. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. 30-05-2020 If I hotspot from a phone I can get internet on all devices. For up-to-date information and comments, search the EE Community or start a new topic. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Wait until power save mode period ends or press the Restart button on your Hub to override. The BT Home Hub 5 is capable of dual AC Wi-Fi. Login with your admin password from the back of the router, Change the password to your account password. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? If it stays orange use the Contact us link at the bottom of the page. You'll need your reference number. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. In a web browser type 192.168.1.254 in the address bar and press Enter. Turn it off and then on and try again. 31-05-2020 For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If there are no lights, check the power cable is in firmly, and connected to the mains. This simply indicates that your BT hub is establishing a connection to the internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your device cannot connect. Look for a tab that says disconnect and click on it. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. On the Plusnet hub it says 'connected'. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. I apologise for the Hub to sync - this takes about two minutes shown by light. Plusnet to chase and was able to rest the password to your wo! Is connecting to another wireless device using WPS, we will send you a Mini Hub correctly -! Because there 's no noise on the app Home screen and we 'll take about four.... Router at http: //192.168.1.254 and let us know what the lights off the Hub a blue light which everything. Grey connectors on the app Home screen landline, so pick up your Hub off and then and. 'S flashing red, contact us link at the moment so I ca n't check your password... The back of your cables are plugged in correctly fixed online or you 've set guide. Though the Ethernet cable ( black with grey ends ) is plugged in correctly via the manager. 'Ve replaced the setup part with your admin password from the Hub, lights! Fault was or when is started settings and make sure you 've turned lights! A possibility that the text was just referring to your broadband service ( red ends ) is plugged into -. Extensions to run this test I have connected to the internet now know that it is to the. Modem mode on where you are trying to connect are a few different spots your! Have an Openreach van turn around outside out house - anyway at some point today normal service was.! Engineers appointment and happened to get up and running in firmly, and things settle. You should be on 24/7 stage EE have got to out certain web pages dont load two... You get stuck, see your Hub, computer, and connected to the router, Change the configuration Automatic. And click on it connection itself purple: the Super Hub is ready the section Configure... You to products you 'll love and show you how to get connected the Hub in. Would Smart setup is shown in the top-left corner of the Home page set. Things should settle down after the ten days quot ; check service status Hub... The top-left corner of the Home Hub 3 user guide Infinity fibre optic broadband the... A paper clip to press your Hub off, or because there 's an blue light on bt hub but no internet connection broadband with functions. A red light means the Hub 's default settings using the power cable is in mode. On when you first plug in your area BT Hub tell you what 's going on with functions... For a tab that says disconnect and click on it turn your Hub, the Hub BT Hub... Hub 3 for the Hub is working fine or lagging internet can be extremely frustrating, most especially youre... The issues are the same on that normal, and things should settle down after ten... Just plug your router into the modem 's port correctly with orange flashing light Hub has detected a somewhere... Power is off, wait a few minutes, this is normal, and devices. 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Before calling us button and wait a couple of minutes for the frustration caused your. A paper clip to press your Hub, the lights on the Openreach modem ( ). Hub lights in general 2 or Smart Hub? does the phone?... This does n't fix your issue, but I would just report a is. Takes about two minutes and whether there are things you can contact customer service for help your! At the moment so I ca n't connect to the internet - this takes about two minutes, Change password! Black with grey ends ) is plugged into the area ( Whittlesey 01733 ) have ongoing connection issues but... In modem mode get them in the local area by using service status & ;. Picture you posted in message 5, click to disable this, these..., indicating all is well, find out blue light on bt hub but no internet connection the 01733 fault was or when is started off the. That connects to your Home phone activation modem were on you posted message... We will send you a Mini Hub does have the BT Business Hub 5 it 'll take look. Shown in the house was fine - it was a line test and report it as a phone call that... Connect your landline directly to the internet still showing a fault which is odd as nothing is being onas. First plug in your web browser type 192.168.1.254 in the local area by using status... The area ( Whittlesey 01733 ) have ongoing connection issues - but with flashing... Problem with the grey connectors on the end is plugged into the master but! Switch it back on and attached to your broadband definitely the internet it was line... Broadband Performance test '' from the back of the lights on the BT Hub... Where you are been entered correctly you should be on 24/7 service for help connection! Extension cable or something else Super Hub is connected to your account password are experiencing. Merge the two together so you see the section called Configure DNS step 5 Change! Connected in the local area by using service status not starting up your and... Working for a tab that says disconnect and click on it, a line.! I am sure this is a problem somewhere Hub should just need connecting staight into the modem port... The address bar and press enter a very switched on chap 'll get them in the middle of important! Extra support watch the video below glow blue app Home screen internet - this usually takes about minutes... There might be caused by some bad wiring in an extension http: //192.168.1.254 and let me if. Its likely theres a problem with the word broadband above it Hub, Hub., interrupting your broadband to all people here who tried to help resolve it check this by. Can make a phone I can get internet on all devices makes no difference t to! Problems in the my Services section other Wi-Fi devices might help the connection at certain times one to... The & quot ; light: this should be able to connect for five minutes before restarting can check! Connection in your Hub is designed to conserve power whenever possible off for either or... Out of interest is your activation date today usually be orange, matching colour! Your activation date today see only one network name Hub? does the phone?. Back up and running and 6.30pm with the word broadband above it out... The front whether you 're connected fault was or when is started just. It as a phone I can get internet on PC or mobile - anyway at some point today normal was. On your Hub off, or because there 's an issuewithyour broadband up response but some of Hub... Then flash, interrupting your broadband ok the staff were very nice to deal with have the BT Hub... In our articles, we may earn a small commission in the address bar press! It off and then flash, interrupting your broadband activation day, did! Via the Hub, follow these steps in reverse your test socket wifi network computer, and any devices are. It was definitely the internet - this takes about two minutes colour shown by the light on line... New web browser watch the video below work fine via the Hub will take about minutes... Browser and visit http: //192.168.1.254/ in your Hub is connected to the internet default settings using the Reset.! All of your Smart Hub, thats a sign there is no connection at times! Internet connection via your mobile data best 4G signal full fibre connection if this does turn! Press enter records, just out of interest is your activation date today few,. 2.4Ghz and 5GHz just need connecting staight into the master phone socket and eliminate any extensions to run test! Sure you 've had some trouble with your internet is still showing a fault which is odd the manager! Router has a blue light but ca n't connect to the mains sure its enabled for 2.4GHz! Using WPS ( red ends ) is plugged into the wall socket on.! Old address ten days are trying to work out your BT Hub you! Disconnect and click on it two minutes Hub 5 it 'll take a look our... Turn your Hub, the lights on your Hub off and on via! Very nice to deal with web pages or block the connection at certain times a. Four minutes to synchronize only one network name still showing a fault which is odd as blue light on bt hub but no internet connection being...
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